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How to Book Your Appointment

  1. Online using Patient Access:
    Book your Appointment using Patient Access
    You will need to register for our online appointments service:
    See our Registration Notes for details.
  2. By Telephone:
    Call 0117 957 6000 during our opening hours.
  3. In Person: Visit reception during opening hours.

Remember if you can’t come – PLEASE cancel your appointment.

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About our Appointments System

Appointment Types

We offer a range of different appointment types to see our doctors:

Routine Appointments

These are available to book up to six weeks in advance for non-urgent matters, such as follow-ups, routine reviews or on-going problems. The waiting time for a routine appointment will vary depending on whether you need to see a specific GP, or at a specific time of day.

Telephone Appointments

For many queries you will be able to speak to a doctor on the phone, which usually means that you will be able to get an appointment sooner than if you need to be seen in person. If you're not sure, our reception team will be able to advise you whether a telephone appointment is suitable for you.

On-the-Day Appointments

Around half of all our GP appointments each day are held back and released at 8am. These are intended for more urgent problems which need attention that day. If you would like to book one of these appointments, you are advised to call or visit us as close to 8 o'clock as possible, as there are a limited number of appointments and on busy days they can go quickly.

Emergency Call-Back Service

Each day we have one GP and one nurse dedicated to dealing with emergencies. If you have a medical problem which you feel needs attention on the same day, you can call any time between 8am and 6:30pm and ask to be put onto the on-call list. You will get a call back from the on-call nurse or GP, who will assess your symptoms and decide on the best course of action. That might be to ask you to come in and see them that day, book an appointment for the future, or provide advice, a prescription or a referral on the phone.

Nurse Practitioners

Did you know? You can see our team of Nurse Practitioners for minor illnesses such as coughs, colds or sore throats. They will be able to provide you with advice and treatment, including a prescription if necessary, and they have same day appointments available. Our reception team will be able to advice you on the best person for you to see.

Automated Check-In System

When you arrive for your appointment at the surgery you will need to check in at reception or alternatively use our automated check in system in the waiting room.


If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. For further information please see our Chaperones policy.

Cancelling an Appointment

If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.

You can use one of the following methods:

  1. Cancel Online using Patient Access:
    Cancel Your Appointment online using Patient Access.
  2. Cancel Online (Alternative Method - No Login Required):
    Cancel your Appointment Online.
  3. By Telephone:
    Please call us on 0117 957 6000.
  4. By Fax:
    Please send us a fax on 0117 957 6001.
  5. In Person: Call into your surgery and let the receptionist know in person.

We can offer your appointment to someone else and therefore help to reduce waiting times.

As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.

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