Out of Hours & Urgent Problems


Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

How to Get Help when the Surgery is Closed

Out of hours services are available when the practice is closed (our opening times can be found here).

If you need to see a doctor with an urgent problem outside normal surgery hours, please telephone NHS 111 and you will be given instructions how to contact the emergency out of hours doctor.

Out of Hours support is provided via NHS 111 and is staffed by fully trained health advisers and local GPs. You can get advice and, if necessary, a GP assessment at a local "out of hours" centre, or a GP home visit if you are housebound.

Urgent Problems during Surgery Hours

For urgent problems we offer two appointment types during surgery hours (see our appointments page for how to book):

On-the-Day Appointments

Around half of all our GP appointments each day are held back and released at 8am. These are intended for more urgent problems which need attention that day. If you would like to book one of these appointments, you are advised to call or visit us as close to 8 o'clock as possible, as there are a limited number of appointments and on busy days they can go quickly.

Emergency Call-Back Service

Each day we have one GP and one nurse dedicated to dealing with emergencies. If you have a medical problem which you feel needs attention on the same day, you can call any time between 8am and 6:30pm and ask to be put onto the on-call list. You will get a call back from the on-call nurse or GP, who will assess your symptoms and decide on the best course of action. That might be to ask you to come in and see them that day, book an appointment for the future, or provide advice, a prescription or a referral on the phone.

Severe Injuries

The surgery is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident & Emergency (A&E) Department at the following hospital:

Southmead Hospital, Westbury-on-Trym, Bristol, BS10 5NB.
Telephone: 0117 9505050

Also in the event of poisoning or overdose the attend A&E

Minor Injuries and Illnesses (Walk in Centres)

Walk-In Centre nurses will not only advise and offer treatment for minor illnesses and injuries but will offer advice on accessing a range of health and social services and provide venues for health promotion information and events.

PLEASE NOTE:
Emersons Green Medical Centre IS NOT a Walk-In Centre, the local walk-in centres in Bristol are:

Bristol City Walk-in Centre:

35 Broad Street, Bristol, BS1 2EZ
Tel: 0117 906 9610

Monday to Saturday: 08.00 - 20.00
Sundays and Bank Hols: 10.00 - 1800

South Bristol NHS Walk in Centre:

5 Knowle West Health Park, Downton Road, Knowle, Bristol, BS4 1WH
Tel: 0117 903 0000

Monday to Sunday: 0900 - 2100

About NHS 111

What to do when my Medical Practice is closed:

  • If you need medical help fast but it’s not an emergency call 111
  • If it’s a life-threatening emergency call 999

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

  • Calls to 111 are FREE from landlines and mobiles
  • NHS 111 is available 24/7, every day of the year

When to call 111

  • You think you need to go to A&E or to another NHS urgent care service
  • The surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

When to all 999

  • Call 999 for life-threatening emergencies such as:
  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

During normal practice opening hours the practice remains your first point of contact for all routine requests.

More information about NHS 111 can be obtained from NHS choices at www.nhs.uk/111

Please only visit the A&E department if it is an emergency.